Refund policy
We want you to feel confident trying NOREVESA. Eligible purchases are covered by our 60-Day Money-Back Guarantee, beginning on the date your order is delivered.
To request a refund, contact shopnorevesa@gmail.com within 60 days of delivery and include your order number and the email address used to place the order.
60-Day Guarantee Conditions
For single-bottle orders, the guarantee allows you to try the product before deciding whether NOREVESA is right for you.
For multi-bottle or bundle orders, only one opened bottle may be considered under the satisfaction guarantee. Any additional bottles must remain unopened, unused, sealed, and in their original packaging to be eligible for return or refund.
We do not provide refunds for multiple bottles that have been opened, used, consumed, discarded, or otherwise cannot be returned in their original sealed condition.
Requests that appear excessive, fraudulent, abusive, duplicated, or inconsistent with normal personal use may be declined to the extent permitted by law.
Proof of purchase is required for all refund requests.
Change-of-Mind Returns
We do not accept returns of opened, used, or unsealed products simply because you changed your mind.
Change-of-mind returns may only be accepted where the product is:
- Unopened and unused
- Still factory sealed
- In its original packaging
- In resalable condition
- Accompanied by valid proof of purchase
Return shipping costs for approved change-of-mind returns are the responsibility of the customer.
Original shipping charges are non-refundable unless required by applicable law.
Do Not Send Returns Without Approval
Do not send any product back before contacting us.
If a return is required, we will provide the correct return instructions and return address after your request has been reviewed.
Products sent to VEXEN LLC's registered business address, our fulfilment partners, or any other address without prior written authorization may not be accepted or processed.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at shopnorevesa@gmail.com with:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging where applicable
We will review the claim and provide an appropriate solution.
Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law. Consumer guarantee rights apply separately from voluntary store warranties and cannot be removed by a store return policy.
Non-Returnable Items
Except where required by applicable consumer law, we do not accept returns for:
- Opened or unsealed additional bottles from multi-bottle orders
- Empty or substantially consumed products
- Products damaged through misuse or improper storage
- Products purchased from another retailer or unauthorised seller
- Gift cards
- Items returned without prior authorization
Refunds
Once your request and, where required, returned products have been received and reviewed, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time for the funds to appear.
If more than 15 business days have passed since we confirmed approval of your refund, contact shopnorevesa@gmail.com.
Contact
NOREVESA
Operated by VEXEN LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: shopnorevesa@gmail.com
Please note: The address above is our registered business address and should not be used for returns unless our support team specifically instructs you to send your return there.