Terms of service
Last updated: May 11, 2026
OVERVIEW
Welcome to NOREVESA.
NOREVESA is a brand operated by VEXEN LLC. The terms “we”, “us” and “our” refer to NOREVESA and VEXEN LLC.
We operate this website and online store, including the information, content, features, products and services made available through it (collectively, the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
These Terms of Service (“Terms”) describe the rules that apply when you access our website, use our Services or purchase products from us.
By accessing or using the Services, you agree to these Terms and to our Privacy Policy.
If you do not agree to these Terms, you should not use the Services.
SECTION 1 — ELIGIBILITY AND ACCOUNT INFORMATION
You must be legally capable of entering into a binding contract in the jurisdiction where you live in order to make a purchase through our store.
When placing an order, you agree to provide accurate, complete and current information, including your name, email address, billing information, shipping address and payment information.
You are responsible for maintaining the confidentiality and security of any account credentials associated with the Services.
You may not use the Services for any unlawful or unauthorised purpose.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to accurately display and describe our products, including their appearance, packaging and characteristics.
However, product colours, packaging, labels or presentation may appear slightly different depending on your device or may be updated from time to time.
Product descriptions, packaging and availability may also be updated without prior notice.
We reserve the right to discontinue products or limit quantities where reasonably necessary, including because of stock availability, shipping restrictions or other operational reasons.
Individual experiences with wellness products can vary. Testimonials, customer experiences, photographs and other content describing individual experiences should not be interpreted as a guarantee that every customer will experience identical results.
Information provided through our website is for general informational and wellness purposes and is not intended to diagnose, treat, cure or prevent any disease or medical condition.
Our products and website content are not a substitute for professional medical advice. If you have a medical condition, are pregnant or breastfeeding, take medication, have allergies, or have concerns about whether a product is appropriate for you, you should consult an appropriate healthcare professional before use.
Nothing in these Terms excludes, restricts or modifies any consumer right or guarantee that cannot legally be excluded.
SECTION 3 — ORDERS
Submitting an order constitutes an offer to purchase products from us.
An order is accepted once payment has been successfully processed and we confirm the order.
We may reasonably decline, cancel or limit an order where necessary, including in circumstances involving:
- suspected fraud or unauthorised payment
- incorrect pricing or product information
- stock shortages
- shipping restrictions
- suspected resale or abuse of promotional offers
- technical or payment processing errors
If we cancel an order after payment has been collected, we will refund the applicable amount.
Please review your order carefully before submitting it.
If you need to request a cancellation or change, contact us as soon as possible at info@norevesa.com
We cannot guarantee that an order can be changed or cancelled after fulfilment has begun.
Purchases are also subject to the Refund Policy displayed on our website.
SECTION 4 — PRICES, PAYMENTS AND PROMOTIONS
Product prices, promotions and discounts may change from time to time.
The amount charged will be the amount displayed and accepted during checkout, subject to correction of obvious pricing or technical errors.
Applicable shipping charges, taxes or other charges will be displayed during checkout where required.
You agree to provide accurate payment information and confirm that you are authorised to use the payment method provided.
Promotional codes, discounts and special offers may be subject to separate conditions, including expiration dates, usage limits and product restrictions.
Promotions may not be combined unless expressly stated otherwise.
SECTION 5 — SHIPPING AND DELIVERY
Delivery timeframes displayed on our website are estimates rather than guaranteed delivery dates.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs processing, public holidays, incorrect delivery information or other logistical disruptions.
Customers are responsible for providing an accurate and complete shipping address.
If you become aware of an error in your shipping information, contact us as soon as possible.
If an order is delayed, damaged, lost or does not arrive as expected, contact us at info@norevesa.com so that we can review the matter.
Nothing in this section limits any rights or remedies available under applicable consumer law.
SECTION 6 — RETURNS AND REFUNDS
Returns and refund requests are governed by the Refund Policy displayed on our website.
NOREVESA also offers an eligible 60-Day Money-Back Guarantee subject to the conditions described in our Refund Policy.
The 60-Day Money-Back Guarantee is an additional voluntary benefit and does not replace, restrict or remove any consumer rights or remedies that apply by law.
Where a physical return is required, you must contact us before sending the product.
Do not send products to our registered business address unless our support team has specifically provided that address to you for an authorised return.
SECTION 7 — AUSTRALIAN CONSUMER RIGHTS
If you are a consumer protected by the Australian Consumer Law, nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Consumer rights under the Australian Consumer Law apply independently of any voluntary warranty or money-back guarantee offered by NOREVESA.
Where applicable, consumers may be entitled to remedies such as repair, replacement, refund or compensation where goods do not meet applicable consumer guarantees.
SECTION 8 — INTELLECTUAL PROPERTY
Unless otherwise stated, the content made available through the Services, including:
- brand names
- logos
- product names
- photographs
- graphics
- videos
- written content
- website design
- advertisements
- product packaging
- other original materials
is owned by or licensed to NOREVESA, VEXEN LLC or the applicable rights holder.
Our content may only be used for personal, non-commercial purposes unless we have provided prior written permission.
You may not reproduce, republish, distribute, modify, sell or commercially exploit our protected content without appropriate permission.
The NOREVESA name, branding, designs and associated marks may not be used in a manner that falsely suggests affiliation, sponsorship or endorsement.
SECTION 9 — THIRD-PARTY SERVICES AND LINKS
Our Services may use or link to third-party platforms, payment providers, delivery providers, applications or websites.
Third-party services are subject to their own terms and privacy practices.
We are not responsible for third-party websites or services that we do not own or control.
You should review the relevant third-party policies before using those services where appropriate.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify.
Shopify provides ecommerce infrastructure and related technology that enables us to operate the store.
However, purchases made through our store are transactions between you and NOREVESA/VEXEN LLC.
Shopify is not the seller of the NOREVESA products purchased through our store.
SECTION 11 — PRIVACY
Personal information collected through the Services is handled according to our Privacy Policy available on this website.
We may use service providers, including Shopify and payment, analytics, fulfilment and customer service providers, to operate our business and provide the Services.
Information may therefore be processed by third-party service providers where reasonably necessary to operate the store, complete transactions, deliver orders, prevent fraud or provide customer support.
Please review our Privacy Policy for more information.
SECTION 12 — REVIEWS, FEEDBACK AND USER CONTENT
If you voluntarily submit a review, photograph, testimonial, suggestion, comment or other content to us (“Feedback”), you confirm that you have the right to provide that content.
You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display that Feedback for legitimate business purposes, including operating and promoting NOREVESA.
You remain responsible for the accuracy and legality of content you submit.
You must not submit content that:
- infringes another person's intellectual property rights
- violates another person's privacy rights
- contains unlawful, defamatory or abusive material
- impersonates another person
- falsely represents your experience
- contains malicious software
We may remove content that violates these Terms or applicable law.
Nothing in this section prevents a customer from providing genuine, lawful criticism or reviews of our products or Services.
SECTION 13 — ERRORS AND INACCURACIES
Occasionally, information on our website may contain errors, inaccuracies or omissions relating to matters such as:
- product descriptions
- product availability
- pricing
- promotions
- shipping charges
- delivery estimates
We may correct errors or update information when discovered.
If an obvious error materially affects an order already placed, we will contact you where appropriate and provide a reasonable solution, which may include cancelling and refunding the affected order.
SECTION 14 — PROHIBITED USES
You may not use the Services:
- for unlawful or fraudulent purposes
- to violate applicable laws or regulations
- to infringe intellectual property rights
- to harass, threaten or harm another person
- to submit intentionally false or misleading information
- to transmit malware, viruses or malicious code
- to interfere with the security or operation of the website
- to attempt unauthorised access to our systems
- to collect personal information unlawfully
- to engage in spam, phishing or fraudulent conduct
- to resell or commercially exploit website content without permission
We may restrict access to the Services where we reasonably believe these Terms have been materially violated.
SECTION 15 — TERMINATION OR RESTRICTION OF ACCESS
We may suspend or restrict access to the Services where reasonably necessary, including where we reasonably believe a user has:
- violated these Terms
- engaged in fraud
- attempted to compromise website security
- abused our Services, promotions or refund process
- engaged in unlawful conduct
Termination or restriction does not affect rights or obligations that arose before termination.
SECTION 16 — GENERAL INFORMATION AND DISCLAIMER
We make reasonable efforts to keep information on our website accurate and current.
However, website information may occasionally become outdated, incomplete or contain errors.
Any wellness information provided through the Services is general in nature and should not be treated as personalised medical advice.
Individual product experiences may vary.
To the maximum extent permitted by law, we do not make warranties beyond those expressly provided by us or those that cannot legally be excluded.
Nothing in these Terms excludes or limits any guarantee, warranty, condition, right or remedy that cannot legally be excluded or limited.
SECTION 17 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special or consequential losses arising from use of the Services where such liability may lawfully be limited or excluded.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude liability, remedies or compensation that a consumer is entitled to receive under mandatory consumer protection laws.
Under Australian consumer law, businesses cannot use contract language to remove mandatory consumer guarantees or liability for reasonably foreseeable loss resulting from a failure to meet those guarantees.
SECTION 18 — CUSTOMER RESPONSIBILITY
You agree to use products according to the instructions, warnings and directions provided with the product.
You are responsible for determining whether a product is appropriate for your individual circumstances and for obtaining professional medical advice where appropriate.
You should discontinue use and seek appropriate medical advice if you experience a concerning or unexpected reaction.
Nothing in this section removes any responsibility we have under applicable product safety or consumer protection laws.
SECTION 19 — INDEMNITY
To the extent permitted by law, you are responsible for reasonably foreseeable losses caused by your unlawful misuse of the Services, intentional misconduct or material breach of these Terms.
This section does not require you to compensate us for losses caused by our own breach, negligence or conduct where imposing such liability would be unlawful.
This wording is intentionally narrower than the original Shopify-style clause because broad one-sided indemnities or unilateral rights can create unfair-contract-term concerns in standard-form consumer contracts.
SECTION 20 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or severed only to the extent necessary.
The remaining provisions will continue to apply to the extent legally possible.
SECTION 21 — WAIVER AND ENTIRE AGREEMENT
If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it.
These Terms, together with the policies referenced on our website, form the agreement governing your use of the Services.
Nothing in these Terms overrides rights that cannot legally be excluded.
SECTION 22 — ASSIGNMENT
You may not transfer your rights or obligations under these Terms to another person without our consent where consent is reasonably required.
We may transfer rights or obligations associated with the operation or ownership of the business, provided that doing so does not unlawfully reduce your consumer rights.
SECTION 23 — GOVERNING LAW
These Terms are governed by the laws applicable to VEXEN LLC in the State of Wyoming, United States, subject to any mandatory laws that apply to consumers in their jurisdiction.
If you are an Australian consumer, nothing in this governing-law provision excludes or restricts any mandatory rights available to you under Australian consumer law.
SECTION 24 — CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices or legal obligations.
The current version will be published on this page.
Where required by applicable law, material changes will apply only after appropriate notice.
Changes will not retrospectively remove consumer rights that have already arisen.
SECTION 25 — CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
NOREVESA
Operated by VEXEN LLC
Email:
info@norevesa.com
Registered Business Address:
VEXEN LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Please note: This is our registered business address and is not automatically a return address. Do not send returns to this address unless our customer support team has provided written return instructions.