Shipping policy

Last updated: May 11, 2026

Thank you for shopping with NOREVESA, operated by VEXEN LLC.

We aim to make receiving your order as simple and reliable as possible.

Order Processing

Orders are prepared and dispatched as quickly as reasonably possible.

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information where tracking is available.

Orders placed during weekends, public holidays, promotional periods or periods of unusually high demand may require additional processing time.

Estimated Delivery

For orders within Australia, our typical estimated delivery timeframe is:

3–5 business days

Delivery estimates are provided as a guide and are not guaranteed delivery dates.

Actual delivery times may vary depending on your location, carrier operations, weather, public holidays, customs or other circumstances outside our reasonable control.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

The amount shown during checkout will apply to your order unless otherwise stated as part of a promotion.

Tracking Your Order

Where tracking is available, tracking details will be sent to the email address provided when placing your order.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, contact us immediately at:

info@norevesa.com

We will make reasonable efforts to update your information before fulfilment begins, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping charges may apply if the order needs to be resent.

Delivery Delays

Occasional delays can occur due to circumstances such as:

  • carrier disruptions
  • severe weather
  • public holidays
  • high-volume sales periods
  • customs or border processing
  • regional or remote-area delivery conditions
  • events outside our reasonable control

If your order is significantly delayed, please contact us at info@norevesa.com so we can review the shipment and assist you.

If we become aware of an issue that materially affects our ability to supply an order within the expected timeframe, we will provide appropriate information and work toward a reasonable solution. Australian consumers retain applicable consumer rights where paid goods are not supplied within the promised or a reasonable timeframe.

Lost or Missing Orders

If tracking indicates that your order has been delivered but you cannot locate it, please first:

  • check around the delivery location
  • check with other members of your household
  • check with neighbours or building management where appropriate
  • review any delivery notifications from the carrier

If you still cannot locate your order, contact us at info@norevesa.com with your order number.

If an order appears to have been lost in transit, we will investigate the shipment and determine the appropriate resolution.

Damaged Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective or incorrect, contact us as soon as possible at info@norevesa.com and include:

  • your order number
  • a brief description of the issue
  • clear photographs of the product and packaging where applicable

We will review the issue and provide an appropriate solution.

Nothing in this policy limits any consumer guarantee or other right that cannot lawfully be excluded. Australian consumer guarantees also apply to online purchases.

Returned-to-Sender Packages

If an order is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery or failure to collect the parcel, please contact us.

Where permitted by law, additional shipping charges may apply if you request that the order be shipped again.

Any refund associated with a returned-to-sender shipment will be handled in accordance with our Refund Policy and applicable consumer law.

Returns

Shipping-related return requests are subject to our Refund Policy.

Do not send products to our registered business address unless our customer support team has specifically provided written return instructions.

Unauthorised returns sent to an address that was not provided by our support team may not be able to be processed.

Contact Us

For questions about shipping, delivery or an existing order:

NOREVESA
Operated by VEXEN LLC

Email:
info@norevesa.com

Registered Business Address:
VEXEN LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Please note: The address above is our registered business address and is not automatically a return address. Contact us before sending any return.